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Survey Says

In the spring of 2008, the Manitoba Pharmacists At Risk Committee launched a survey entitled ¡°HELP US TO HELP YOU¡±.  The method involved was reply by post, wherein a self addressed stamped envelope was provided to the pharmacists of Manitoba so as to encourage response to the questionnaire.  All areas of pharmacy were contacted and because of the nature of the content, anonymity was assured, so as to encourage participation as well as to receive meaningful results.

As with most surveys, the purpose is to ¡°find something out¡± and ours was no different.  The intent was to reflect as to where we¡¯ve been, where we are now, and to where we are going with the Program. The response was certainly encouraging¡­to be specific the response to this survey was approximately 50%... WOW!  We extend a sincere Thank-You to each and every one of you who took the time.  Your input and contribution is most appreciated. It has provided us with valuable information and given us some insight as to how to berrer serve our pharmacy community.

Although the At Risk Committee is not directly aligned to or directly affiliated with the Manitoba Pharmaceutical Association or the Manitoba Society of Pharmacists we would like to acknowledge their joint co-operation and support in this project.  For this we are grateful.

The following is an overview of the results.  We hope that they will be of interest.

1. Pharmacist-at Risk is a recognizable name.

Very positive result

2. The Pharmacist-at-Risk Committee maintains an adequate profile.

Relatively positive

3. The Pharmacist-at-Risk Program is needed and can be of help to an affected colleague.

Relatively positive

4. It is the responsibility of each pharmacist to contact the Pharmacist-at-Risk committee if a colleague is having a problem.

Most were in agreement. 
Community males were 3-1 in agreement
Hospital males were more in agreement

5. The 24 hour voice mail is an effective means of accessing the Committee 

The consensus was that it is effective

6. Web mail is an effective means of accessing the Committee

People over 30 liked the idea of using the web

7. Confidentiality is important when dealing with personal problems. 

Nearly everyone was in agreement with this 

8. Stress in my work environment affects my competency as a pharmacist. 

Quite a large percentage replied yes to this question

9. If I had a home related personal problem, that would affect my work as a pharmacist I would contact the Committee.

These results were overall neutral but notably females reported 1:1 and males 3:2

10. If I had a work related personal problem that would affect my work as a pharmacist I would contact the Committee 

This result was neutral

11. I would access the committee for a colleague if confidentiality/ anonymity were guaranteed.

Most people agreed with this: females were 24:1 and males 18:1

12. I have worked with a colleague whom I considered a risk to the public because of stress or substance abuse. 

75% said no HOWEVER 25% said they have.

13. Have you ever sought help or assistance from anyone for a personal problem that you thought was too large and complex to resolve on your own?

50% responded yes

14. Do you have an employee Assistance Plan? 

Hospital pharmacists seemed to know that they had a plan where community pharmacists did not know. There appeared to be reluctance to use the plan.

15. I would like stress management literature available in my store.

50% would like to have this literature available

16. What do you consider to be the highest stress factor in your work environment?

unreasonable requests from customers/staff  workload/multitasking
uncertainty of roles present/future no public access OTC¡¯s
interpersonal relations volume of work
staff relationships and conflicts workspace/technicians
no scheduled breaks drug abusers
too many Rx problems when busy excessive hours
increased Rx volume decreased staffing
continual personal problems corporate culture (hitting #¡¯s)
customers with no patience poor management
no control over public demand for service  patients and doctors lack of planning


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